Day two of my crazy new job

So, I came in today thinking that I was going to be working in the back again, assisting the dental people and turning over rooms, but instead I was informed that I was just going to be thrown into my PSR (patient service rep) training. I was a little scared because I didn't think I would start training on that until Wednesday or Thursday, but what the hell, better now than later I guess.

I began training with the current PSR, Christina. She's really sweet and very patient which is good when dealing with me. I got to see what it's like to do my new job and I must say it was pretty much overwhelming. I mean, I know that after a while I will get the hang of it all, but it's just a LOT of multi-tasking. I wont sit here and type out everything in my job description because it would pretty much take all day, but essentially I have to answer the phone, answer questions about services, make appointments, greet patients that are coming in for appointments, have new patients fill out paperwork, create new patient files, collect balances, input insurance, give files to the dentists, and audit all files for the following day. It's really even more complex that just that, but again, if I listed everything it would take me a year.

I feel like by the end of the day I was pretty comfortable with checking the patients in and making new files and stuff, because that is just a methodical process, but the answering the phone and answering patient questions about procedures and doing all the computer system input for appointments and insurance is definitely going to take some time, because a lot of that is way confusing.

But on the plus side, everyone still seems pretty cool, and although my boss definitely a corporate type, he's really supportive and is pretty funny when he wants to be, so I think I have a good mix between Michael Scott and Jan Levinson :)

All I know is that I will definitely be taking Excedrin every day when I get home this week, and quite possibly for the first two months untill I feel ok with this job. I've already come to the realization that at least three or four times a day I will have to deal with someone being belligerent about filling out paperwork, but I guess that's just how it goes. I never thought someone would get more upset about having to sign their name on something that basically gives them the right to privacy than having to pay a bill. Go figure.

I was going to go to the gym tonight, but I feel so mentally drained from the day that I pretty much just want to chill at home and regroup, read over some of this new hire stuff and try to relax. I am reallllllllly happy that I don't have to work untill 10:45 tomorrow, although it also means that I don't get to go home untill 8:00pm, so it's kind of a win/lose sitch. Especially because I then have to get up at 6am again on Wednesday. boooooo

I think my plan now is to have some dinner, unwind a bit and maybe read some more of my book. And then if I have time, maybe practice some Irish dance before bed. Oh what a crazy life I lead...